Your deposits are usually credited to your PokerCircle account instantly. However, in some rare cases, there might be a delay of up to 24 hours due to your bank's processing time.

If any amount has been debited but not credited to your PokerCircle account, it will be refunded to your original mode of payment. Please verify your bank account statement to confirm this.

If you encounter any issues, please contact your bank for further assistance. You may visit the bank branch and fill out a chargeback form to initiate an investigation for the failed transaction. The timeframe for this investigation will follow the bank's standard procedures.

There would be multiple opportunities across cash games / challenges / tournaments etc where you can earn Special Instant Withdrawals. This would be clearly communicated on the application. Keep an eye out for  these offers! 

Please note that you can check the special instant withdrawals earned at any time under the Special Withdrawals section on the withdrawal page.

Below listed is the list of the most common scenarios in which the documents get rejected. Please go through the list below to understand the reason and the appropriate action to resolve the issue of rejection.

• Invalid/incomplete or not readable document: The documents you provided are either invalid or incomplete or unreadable. Please try uploading the correct or clear document.
• Age Verification Error: As per the documents submitted, you are under 18 years of age and hence restricted from playing cash games on PokerCircle. You would not be able to re-upload the documents once rejected. 
• Duplicate ID: The documents submitted by you are already linked with another user in our records. 
• Blurred or Unclear: The document uploaded is blurred or unclear. Please try again with a clear document
• Black & White or Xerox:  The document uploaded is black & white or a Xerox copy of the original. Please try again with the actual document.
• Tampered Document: Face Missing: The document does not seem to have your image. Kindly upload a document with an image of you in it.
• Tampered Document: The document seems to have been tampered with. Kindly update KYC with an original document.
• Masked Aadhaar:  The Aadhar number seems to be hidden/masked. For KYC verification, we would need the complete Aadhar number to be visible & readable.
• Front-Back Mismatch: Document Number missing/mismatch between the front and back image. 
• Both Sides Needed: For KYC, we need both sides of the document to be uploaded.

Know Your Customer, commonly referred to as KYC, enables us to verify the identity of our players. You only need to do this once as a first-time investor.

With KYC verified, you would enjoy the below benefits. 

• Faster Withdrawal process
• Higher Limits
• Quicker query resolution

Please choose one option for account verification:

• Provide your Aadhaar card number for partial verification, granting you speedy access to adding funds and participating in cash games.

• Opt for verification through the phone number associated with your Aadhaar or Digilocker.

• Complete verification by uploading a legitimate form of ID proof (Front & Back). 

To register please follow the steps below.

1. Click in login/Register using mobile
2. Enter your Mobile number
3. If you have an invite code or a referral code click on "Have an Invite Code'.
4. Click on 'Get Started'
5. Enter the OTP sent to your phone number.
6. Click on Verify to complete the registration process.

Note: If you unable to receive the first OTP click on "Resend OTP" or "Get OTP on Call" after 30 seconds.

Playing with Proxy ID is not allowed on PokerCircle, If found appropriate action would be taken against it.